IDENTITY, BUSINESS & YOUR NEXT STEP
Verification gives you useful context about the person or business behind a profile. Understand the check, read its current status and then decide whether the work is right for you.
A CLEARER PATH FROM PREPARATION TO RESULT
Follow a fictional verification dossier. Prepare it, review before submitting, and see why an uploaded file is not a verified account. Choose a different outcome to take control. No documents are collected here.
Prepare → review before sending → submitted for review → recorded result. Read the full explanation below; identity and business checks remain separate.
Fictional teaching example. Not an app screenshot, live review, actual document or verification of you. The app provides your current requirements and status.
Use the app's current checklist for your account. Personal identity (KYC) and business verification (KYB) are different checks. Preparing or saving files does not put an account under review. A default pending status without a submission is not evidence that a review has started.
Check the requested details before submitting in the app. Uploading a file is not a completed submission or approval. If a submission fails, read the error and current status before retrying; do not assume the review has started.
A successful submission can enter review. Under review is not verified, and completion time is not guaranteed. If a correction is requested, follow the instructions and resubmit. Saving a replacement does not itself finish the review.
A verified result applies to its check. Company and Sole Trader accounts have separate business-verification requirements; personal KYC alone does not complete KYB. Identity and business checks do not guarantee skill, safe conduct or eligibility for every job. Later change requests and re-verification have their own states; follow the current in-app guidance.
DIFFERENT ACCOUNTS / DIFFERENT CHECKS
A Company has representative identity checks (KYC) and business checks (KYB). A Sole Trader follows personal KYC and the separate Sole Trader business-verification path, including ABN information. A business number entered on a form is not the same as an approved check.
Explore Business accountsComplete identity verification and the tax and other eligibility details relevant to your work. ABN and TFN paths are not interchangeable for every offer. Pay via SquadGoo requires an eligible ABN path; the app shows the requirements for a particular offer.
Explore matched workYou can prepare a request before every check is complete. Starting Match Maker invitations or Quick outreach requires verified Customer identity and an account eligible to proceed. Preparing a draft does not send it.
Explore Customer matchingField Staff have a separate provider-managed identity-review and assignment path. Being listed on a roster does not give access to every Customer job, the provider's wallet or its entire account.
Understand staff accessKEEP THE MEANING CLEAR
Do not read an identity badge as a criminal-background check, a verified qualification, a licence, insurance cover or a guarantee of the work. Look at the specific information and status provided. Ask questions about requirements that matter for your task.
Checks can need updating. If the app asks for a correction or another review, follow that instruction rather than treating an earlier badge as permanent.
No. A submission starts the process. Read the recorded verification status and any next-step message in the app.
No. Identity and business checks have a defined scope. They do not guarantee skills, availability, conduct or the outcome of a job.
No. Supported identity checks can return through the verification service, but some cases need review or further information. There is no promised completion time here.
Yes. A check can expire or require another review. Follow the current status and instructions shown in your account.